Bliss Bound Hound

Oakland, CA

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About this pro

How does your service stand out?

Bliss Bound Hound provides comprehensive dog care. This means that instead of going to 5 different dog care providers, you and your dog only need to build a relationship with one company for all of your dog care needs. Bliss Bound Hound provide world-class, five star service in wellness vet care, walking and socialization, grooming. training and behavior, and sitting and daycare. We even offer discounted monthly care packages, so you can get all the services you need for a single low monthly price. Once you sign up with us, you can much more easily predict and control you dog care costs. Bliss Bound Hound is the easiest solution for dog care in many ways. One huge advantage of Bliss Bound Hound is our free transportation for all services. No more taking time off work or waiting in the vet office! No more running around, trying to get to the groomer or dog daycare before they close. We transport your dog for you, and arrange pickup and drop-off access in advance so you can go about your day and schedule without any worry or interruption whatsoever. When it comes to service quality, there's no comparison to Bliss Bound Hound. We are licensed, certified, and insured -- a fully professional company with rigorous employee training programs and required fingerprint based background checks, so you can have complete trust in our capability and your security. We go the extra mile in every way. For example, take our zero emission solar generators in every Nissan NV service van. These carbon-neutral solar generators power an 8,000 BTU air conditioner, so the dogs in our care are kept in climate controlled comfort even when the van is stopped to pick up or drop off another dog. No other dog care company goes to the extent of Bliss Bound Hound to ensure the safety, security, and comfort of the dogs in our care. Bliss Bound Hound has got dog care licked!

What do you enjoy about the work you do?

Bliss Bound Hound take pride in our ability to attend to every need our clients may have when it comes to caring for their dog. As a fully staffed team of certified, licensed and insured professionals, our company has the ability and expertise to handle any service request and provide the absolute best in quality dog care possible. We love the work that we do, and we pride ourselves in surpassing customer expectations. It's our goal to make our clients lives easier and happier. We love to see the smiles on our clients faces when we have a major behavior breakthrough during a training session, or when we bring the dog back from a vet trip feeling and looking healthier. We know that your dog is a member of the family, not "just a pet", and our entire business is structured to respect and appreciate your family and your home.
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Location

Oakland, CA 94610

Background check

Complete

Years in business

3

Number of employees

12

Times hired on robertavanesov.ru

35

Reviews

14 Reviews
  • Maria B. Nov 13, 2016
    Dog Walking
    Verified Review
    Attentive to my dog's needs
    Bliss Bound Hound was attention to my needs, but more importantly, my dog's needs! He already loves to walk more now that he has had weekly walks with other pups in the area!
  • Rebecca L. Aug 15, 2016
    Dog Grooming
    Verified Review
    Paul K. Oct 10, 2016

    Hi Rebecca and Hank, Thanks for the nice review! We love seeing Shiloh, and we look forward to hearing back from you at your next grooming appointment! Best, Paul and the BBH team

  • Andrea W. Jul 24, 2016
    Dog Grooming
    Verified Review
    The owner arrived on time for both pick up and delivery, was both courteous and helpful. I would recommend them to a friend.
    Paul K. Jul 30, 2016

    Hi Andrea, Thanks for taking the time to talk to me for a while after the service was complete. Shaving down Mambo Tiger's intensive fur matting was an intense process, and I know we're all hoping that the shorter coat will be helpful as you continue to work on Mambo Tiger's reactive behavior when you attempt to brush him. We hope that the de-tangling product we sent told you about will be helpful in your efforts to keep up with brush-out in the future, and prevent the kind of severe matting you've been dealing with. We're also looking forward to seeing you again soon, please do use the discount offer we've extended to you next time you call us. We can prevent a recurrence of the matting you came to us with and help Mambo acclimate to regular brushing if we're able to work with him on a regular basis. Thanks again for your feedback, and for choosing Bliss Bound Hound! Best, Paul, Jules and the BBH team

  • Jags B. Jul 13, 2016
    Dog Grooming
    Verified Review
    Great convenient experience overall
  • Cheri D. Jul 7, 2016
    Dog Walking
    Verified Review
    Very pleased with the level of service, professionalism and care they have provided our dog. Would highly recommend them to others.
  • Tom M. Jun 11, 2016
    Dog Grooming
    Verified Review
    after much travail over scheduling,job was well done. going to try another true mobile unit before final decision.
  • Marcus B. Mar 26, 2016
    Dog Grooming
    Verified Review
  • Carolyn P. Jan 28, 2016
    Dog Sitting
    Verified Review
    Paul and Jules are an incredible team. They were very professional from the first contact. In our initial meeting, they asked many detailed questions and listened carefully to our answers giving us great confidence. Our dog clearly had a great time with them both! The incredible bonus at the end was a behavior assessment of our dog with valuable suggestions for helping our dog's physical and mental well being. So much more than I'd ever expected from a dog sitter. I highly recommend.
  • Francine D. Jan 10, 2016
    Awsome job and Five Star rating for Bliss Bound Hound.!! Jules and Paul took excellent care of my doggies for 2 weeks while I was away. One of the dogs has special needs and they were both very attentive to what he needed . Both Jules and Paul were prompt in communicating with me while I was away and Jules likes to text photos. Even though I am an overprotective 'Mom" I felt reassured that they were well being taken care of. I highly recommend this pet service
  • Lynn F. Dec 10, 2015
    Pet Care
    Verified Review
  • Tali B. Dec 6, 2015
    Pet Care
    Verified Review
    they are amazing! very complete service - picked up on time ; took care of shots; great grooming!
  • Ray G. Nov 25, 2015
    Bliss Bound Hound's service has been top notch. Our pup is always well taken care of. We highly recommend!
  • Kelly A. Nov 13, 2015
    Dog Walking
    Verified Review
    Really love how accommodating and knowledgeable Jules and Paul are. They were eager to learn all about Odin, our 1 year old pit bull and what sort of things my husband and I are working on with him and how we discipline so that they could reinforce. We have the utmost confidence that we are leaving Odin in the best of hands and we love that Bliss Bound Hound is so great at communication.
  • Megan L. Nov 10, 2015
    I'm so happy with the care that Jules and Paul have been giving my Boston Terrier, Monty, especially the work they've done to socialize him! I was so pleasantly surprised to see photos of Monty romping off leash in the company of other dogs (he has been known to bolt out open gates/doors and run away and is often aggressive toward other dogs when I'm walking him) — they really have a great way with him. While at first I was sad that my work situation was changing and I was going to need outside help for Monty, I'm now thrilled to see these positive behavior changes. I also really appreciate the flexibility Jules & Paul have with my somewhat unpredictable schedule — it's nice not having to worry that Monty will be alone & bored in the house for too long.

Q&A

What is your typical process for working with a new customer?
We typically schedule an assessment and in-person meeting first, although with some grooming-only clients we will conduct the initial behavior and risk assessment remotely. Once we have a behavior profile, have met our clients and the dog(s) we'll be working with, and have discussed our client's goal(s), we work on developing a custom service plan that will best address our client's needs. Once we have developed a service package that is appropriate, we confirm dates and times, arrange key hand off or access instructions if applicable, and then ask our clients to process their order. We send an invoice via email using Square, and the invoice serves as a confirmation of service reservation.
What education and/or training do you have that relates to your work?
We are certified in dog CPR, training, and dog care practices. We also constantly participate in ongoing professional development coursework and seminars through our professional organization memberships. Our clients come first, so we have a robust professional review, training, and development process in place to help us achieve our goal to exceed client expectations at every step in the process. All of our contractors and employees must meet rigid quality control guidelines. Contractors and employees must either hold professional degrees and certifications or participate in training programs developed by Bliss Bound Hound which meet or exceed requirements of professional level certification and educational programs.
Do you have a standard pricing system for your service? If so, please share the details here.
Our pricing is standardized. We offer base pricing, and also provide discounts for monthly subscribers. We offer complete service packages that include discounts across multiple categories of service, giving our regular customers access to pricing our competitors can't match.
How did you get started doing this type of work?
Paul first got involved with dog training at the age of 13, back in 1988, when his family adopted a year old dog whose mixed pedigree likely included some Coyote along with her German Shepherd and Husky genetics. She was a very smart, but extremely wild dog, and provided a crash course in training and behavior for Paul, igniting a lifelong passion for the field of animal behavior. Paul has an undergraduate degree in anthropology, which includes research and courses on animal behavior. Jules previously owned a dog sitting and walking business, and Paul sometimes provided training services for some of Jules' clients. The two formed BlissBound Hound in response to a call from their client base for an integrated, one-stop-shop approach to dog care. By looking at dog care as a unified, professional field, BlissBound Hound is able to provide care solutions that focus on preventative wellness and comprehensive best practices. BlissBound Hound offers a 21st century approach to dog care to provide dog owners with an alternative to the outdated choices they currently have. Before BlissBound Hound, the only options were repackaged versions of 1950s facility-based model that is unsafe and stressful for dogs, and the decentralized and inconsistently quality of the sole-proprietorship model.
What types of customers have you worked with?
We work with customers across the spectrum. Our clients include working professional families, young tech professionals, working class households, political elites, military brass, multi-millionaires, and even the odd billionaire or two. Our services are high quality enough for the most discerning client, but still affordable enough for the "99%". We believe that everyone deserves access to the absolute best in high quality dog care.
Describe a recent project you are fond of. How long did it take?
It's always amazing to have a positive impact for the dogs we work with. We are currently working bringing our first product, a semi-custom leather dog harness, to market. 20% of the profits from sales of these harnesses will fund our non-profit service donations to animal rescue and shelter organizations. Our specific focus in on providing free and low cost training services to older and/or traumatized dogs prior to adoption. Our pre-adoption services program donates Behavior Adjustment Training (B.A.T.) and counter conditioning training exercises to dogs and pays for Canine Good Citizen (C.G.C.) certification to help make these dogs more appealing to adopting families. In addition, our program pays to provide ongoing support for adopting families, offering transitional support in the form of a free month of custom BlissCare, our comprehensive monthly care packages. These BlissCare packages include wellness vet care, training sessions, regular dog walking, socialization, and grooming services.
What advice would you give a customer looking to hire a provider in your area of work?
Always be sure to hire a professional company who operate a licensed and insured business, who has employees who are legally employed and covered by worker's compensation insurance, and who carries professional certifications in the industry you are hiring for. Dog care is a largely unregulated field, and no training or certification is required to start operating and performing work for clients. On the other hand, the level of knowledge, skill and experience needed to provide safe and effective service is actually quite high. We find that hiring quality employees is one of our company's biggest challenges, and we can be certain, based on client feedback, that our clients are having just as hard a time finding service providers who can deliver consistent, quality care. Professional certifications are one way you can insure that your service provider has at least a standard level of operating knowledge in their field. Insurance protects you, your dog, and your property. Verifying that your provider operates a legitimate business that is licensed to operate, belongs and is certified by professional organizations, and carries a federal tax ID number helps make sure you are working with a stable company and not an unqualified, inexperienced, fly by night operator. Working with a business that has employees shows you a few important things, and protects you in important ways. One, a company with multiple employees indicates that the company has many satisfied and returning customers to support paying those workers. Two, a company with multiple employees can be more nimble, and you can be assured that service will be provided on time and without any last minute cancellations or no-shows.
What questions should customers think through before talking to professionals about their project?
The dog care industry is largely unregulated and service providers are no required to complete any educational courses at all before they begin to operate. As a result, customers purchasing dog care must be extra vigilant when hiring a provider to provide care. Always make sure you hire a professional dog care provider. There is a huge difference between taking care of your dog every day, and working as a dog care professional and having multiple dogs each day to provide care for. It take years of training and education to learn how to properly understand canine behavior, handling, CPR, first aid, health, grooming, and the many other factors that routinely come into play. Many amateurs are attracted to the pet care industry because they think the work will be "easy", and/or because they believe that the un-monitored nature of the work means they can "get away" with slacking off. I can't tell you how many horror stories we hear every day. Do yourself a favor, and make sure that you are hiring a professional with extensive experience working with dogs like yours. Interview potential hires in person. Check their references, reputation, and reviews. Make sure they are accredited by the Better Business Bureau and have a stellar reputation on robertavanesov.ru and other public forums. Make sure that they are affiliated with and/or members of a number of professional organizations. Ask about their training programs. Learn about the methods they use for assessing and on-boarding animals into their program. Insure that the company maintains a staff to support service in the event of illness or time off (the last thing you want is a sick, burned out care provider charged with keeping your valued family member safe). Finally, make sure that the organization you choose to work with operate in line with your values. For example, if you believe in science-based, positive reinforcement training methods, make sure the company you hire does not use shock or "e" collars.